Refund and Returns Policy

Gregersen Studio

1. General

At Gregersen Studio, each artwork is created with care and intention. Due to the unique and often handmade nature of the artworks, specific return conditions apply as outlined below.

This policy applies to purchases made via www.gregersenstudio.com, email, or direct agreement.

2. Right of Withdrawal (Consumers within the EU)

If you are purchasing as a private consumer within the EU, you have the right to withdraw from your purchase within 14 days of receiving the artwork, in accordance with EU consumer protection law.

To exercise your right of withdrawal, you must notify us in writing within 14 days of delivery at:

michelle_gregersen@live.dk

3. Conditions for Returns

To be eligible for a return:

  • The artwork must be returned within 14 days after you notify us.
  • The artwork must be in its original condition.
  • The artwork must be returned in its original packaging (or equivalent secure packaging).
  • The artwork must not show signs of damage, use, or alteration.

The customer is responsible for:

  • Return shipping costs
  • Safe and secure packaging
  • Insurance during return shipment

We strongly recommend using a trackable and insured shipping service, as the customer bears the risk until the artwork is received by Gregersen Studio.

4. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Commissioned artworks
  • Custom-made or personalized pieces
  • Artworks created according to specific client requests
  • Sale or discounted items (if clearly marked as final sale)

This is in accordance with EU consumer law regarding custom-made goods.

5. Refund Process

Once the returned artwork has been received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

  • The refund will be processed within 14 days
  • The refund will be issued using the original payment method
  • Original shipping costs are only refunded if required by law

If the artwork is returned damaged or in diminished condition, a partial refund may be issued reflecting the loss in value.

6. Damaged Artwork Upon Delivery

If your artwork arrives damaged:

  1. Contact us immediately (within 48 hours of delivery).
  2. Provide photos of:
    • The artwork
    • The packaging
    • The shipping label

We will assess the situation and either:

  • Offer a replacement (if applicable), or
  • Provide a refund, or
  • File a claim with the shipping provider

Failure to report damage within a reasonable timeframe may affect your claim.

7. Exchanges

Due to the unique nature of original art, exchanges are generally not possible unless otherwise agreed in writing.

8. Contact

For any return-related questions, please contact:

Gregersen Studio
michelle_gregersen@live.dk
+45 28 60 99 86